When Is It Time To Stand Up To The Bully Boss?

We all know that newsrooms are politically dicey. Tensions often run high. Pressure is intense. Frankly, a lot of bully type personalities fill many newsrooms as well. So it is inevitable that you will end up with a bully boss at some point in your news career.

Over time and through a lot of trial and error, I have learned an important lesson about bully bosses. They can torture you only as long as you let them. So it is crucial that you stand up to the bully at some point, in order to get the person to back down. (If the bully is a screamer read this). The big question is when?

First you need to see if the bully has a valid reason to pick on you. Are you late feeding your package every night? Are you still writing in the booth during the newscast? When the EP asks you to change something in your rundown do you roll your eyes and say no? When the ND tells you not to wear red, do you do it anyway out of spite? If you are truly just coming in and doing your job correctly, and still face unreasonable wrath, it is time to document.

By document I mean write down times when the attacks were unwarranted and any witnesses. You want to be able to, if needed, show a pattern of being singled out unnecessarily. Once there is a clear pattern to show, it is time to stand up.

How? You need to ask to speak with the bully and let the person know, the treatment is coming off as attacking instead of managing. You want a witness when you do this, but do not single the manager out in front of the entire staff. That will just create more issues. 1 person, who is a credible witness is all you really need. State that you are there to be a team player and that you value the managers opinion. But make it clear that the delivery methods are making it hard for you to glean the information you need to do what the manager wants. In other words, you are firing a warning shot that you are not being managed appropriately, but you are not being threatening when you do. If you just put the bully completely on the defensive, you will just face more wrath. So choose your words carefully. Document this conversation as well. Often most bullies back off if you have the guts to talk with them directly about the issue. If not, you have documentation to back up the conversation. If the bully asks for examples, give a couple but not all that you have documented. This let’s the manager know you are serious and likely keeping score without you saying it flat out. Again, the bully tends to shut down a bit. But if he/she does not, you will have examples to make your case later.

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Calling out mistakes publicly: delivery is key

A common issue I coach producers on is how to handle it when an anchor decides to “call out” mistakes in front of the staff. Too often, producers have to sit and listen to anchors going off on the set about something that did not work. The comments are often not constructive. Live TV is tense. Everyone’s anxiety is up, no matter how seasoned they are. That said, making fun of the writing, or complaining about mistakes on set, is not necessarily going to help you get the help you need later. We addressed some of this in “Why don’t you show us how it’s done then.” Now let’s focus on how to get the message across, and have it actually be heard.

If your station holds special discrep meetings when the ND is visiting the morning or nightside shift, keep in mind that tensions are higher than usual then. The producers feel like they are under extra scrutiny (frankly, anchors probably do too). This is a good time to have an open discussion. But you do not want to create an environment where the team is turning on each other. This cannot be emphasized enough. When the ND and/or AND attend the discrep meeting, and the staff starts complaining and/or putting each other on the defensive, it gives a bad appearance. It makes it look like this is a group that either needs more monitoring or could need changing up (as in some of you may need to go).

These meetings go south fast, when an anchor says “That story on (fill in blank) was awful.” or makes fun of a story. The producer, gets embarrassed and will either shut down or lash out. So how do you bring up issues without setting off a firestorm? The head of the meeting has to set the right tone and has to phrase things better.

Let’s start with the leader of the meeting, which is often an EP. Start the meeting off by asking your producers what worked and did not. This allows the producers to take ownership and makes it psychologically easier to take the criticism still ahead. Producers feel more willing to do things like say, “Hey, was the end of the A uncomfortable?” Then a discussion can happen. If the producers do not do that, then the EP should. This keeps the anchors from having to bring the issue up first, and come off as defensive or attacking.

Anchors, if that doesn’t happen and you feel you have to bring an issue up, just think about your phrasing a bit. “Maybe it was just me, but the end of the A block felt a little uncomfortable. I know we are supposed to get more creative. But can we talk about why we did what we did, so we can figure out if there’s another way?” This gives the producer (who, remember, is likely extremely passionate, a bit of a control freak and THRIVES on problem solving) a chance to “save face” and bring up ideas as discussion points. Then you can add to those ideas. Everyone gets what needs to be said out there, and the message is more likely to be heard.

Better yet, wait until the end of the meeting and ask for a sub meeting with only the people directly involved with the issue, to bring up the subject. This isolates the potential for public humiliation. Then the producers can hear what you have to say better, because they are not being put on the spot publicly. You also will not have to worry as much about phrasing because it is a smaller group. So if you accidentally come across as a little harsh, it will be easier for the producer to give you the benefit of the doubt.

If you are going to bring up an issue, that involves a section of the newscast the producer asked you to look over ahead of time, better make sure you mention that as well. Producers hate proactively asking your opinion, having you seem to ignore it, then getting bashed for the decision later. That is a fast way to guarantee the producer will not have your back when you really need help.

The biggest thing I can emphasize is that producers in their own way, are as sensitive as anchors. The newscast is a part of them in many ways, just like it is for anchors. So you have to think about how you want to be told things. It would be humiliating to walk into the newsroom and hear the producers gathered together saying “Nancy looked like an idiot when she said …..” and then start cracking up. Or “Joe looks like he’s getting goosed the whole show, what a dope.” No one wants to be publicly humiliated. Just because a producer or EP’s face is not seen during the newscast, does not mean that their heart and soul is not attached to it. In many ways, they feel as tied to it as you do.

Producers, a big thing to consider is that anchors do not always mean to come off as insensitive or like they’re trying to “get you.” Even if they sound callous or just plain rude in a public critique, many are internally struggling with how to bring the issue up. Many try to use humor, and fail miserably, so it becomes a case of making fun or picking, instead of lightening the blow. So even if it stings, try and discern if the anchor just really doesn’t know how to bring the issue up well. And once the sting wears off, there could be great constructive criticism in the comment that will help you grow.

One last point to anchors: If you routinely make fun of things the producers do, or make you say on the set, whether during commercial breaks or after the show in discrep meetings or in the middle of the newsroom, you are setting yourself up for a world of hurt. Even if pay structures do not always seem to reflect it, producers have a lot of power in newsrooms and often have more say in your future than you might want or like to admit. Picking at that person, or making fun of them is asking for them to point out to the bosses every time you screw up. So unless you have achieved daily guaranteed perfection while on set, you are going to get burned.

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What is a teaching newsroom?

I was thrilled when an EP recently asked me to write an article on what makes a teaching newsroom. The more I talk with news directors, EP’s and AND’s the more I realize this is not well defined in TV news. Everyone has their own take on what it means. I think the reason is the concept of teaching or training means “time consuming” to many. While that can be partly true it is also crucial for television news to remain relevant. As we ask journalists to do more and generate different types of content (on TV on website on social media.. etc) we need to help them get the basics down pat and quickly. While this is a career where you must learn by doing, there’s no reason why sharing the wealth should be de-emphasized.

So let’s begin with the fact that teaching newsrooms need a blend of veteran journalists and newbies and/or up and comers. Frankly, this can apply to every market size in the country. Where the points of difference come in, are whether those veteran journalists are empowered to be mentors, or advisors to the up and comers. In many newsrooms managers do not want veteran journalists to help train. This can be a wasted resource. A teaching newsroom partners those veterans with the up and comers to help provide support. You can do this without giving the veteran journalists too much editorial control.

Teaching newsrooms also have well defined news philosophies. You have to in order to teach. Many times the ND loves to find the next star journalists and genuinely enjoys creating a mentoring environment with clear expectations. Teaching newsrooms also usually have very communicative EP’s who are eager to sit down with producers and reporters to look over newscasts. They are passionate about helping their staffs grow and allowing their producers to push themselves to see what they can become as writers and showcasers.

This requires an understanding of the EP’s own strengths and weaknesses. I just love when EP’s compare notes on the “Survive” Twitter handle. Many are so eager to help their producers and reporters grow. Some do it with weekly meetings, some grab newscasts and sit down in edit bays and talk through shows with the producers. Others hold regular writing workshops for reporters and/or producers. A truly strong teaching newsroom has to have at least one of these elements happening regularly. EP’s are in the trenches. They need to be the day-to-day instructors in many ways. Management needs to help them do this, and provide backup so the time can be carved out for these crucial “sessions.”

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The People Who Should Be Treated Like Kings In A Newsroom, But Often Aren’t

Recently a management team called to talk about how frustrated they were searching for some key positions in their newsroom.  They were fresh out of ideas to look and wanted to brainstorm ideas.  You might be surprised what positions we discussed:  Satellite truck operators, directors and editors.  A week or so later, another news manager lamented about the difficulty in finding a great assignment editor.  These are the unsung heroes of newsrooms.

The goal of this article is to remind us all, that when you have great, hardworking and passionate people, in these newsroom roles, spoil them any way you can and often.

I know a satellite truck operator who is routinely allowed to sleep in his truck because his news manager will not put him up in a hotel on long distance assignments.  He is the hardest worker I know.  And if he leaves the station, that place will be a mess.  He is also the most knowledgeable person they have about newsroom equipment and what needs to happen to keep it in tip top shape for doing the news every day.  Is this really the person you want to dismiss?

When that management team called to lament about their struggle finding a director, I could immediately relate.  A talented director is very hard to come by and very valuable.  The intensity of the job, while on-air is not something just anyone can handle.  Then those managers told me the pay range.  I seriously do not know how the director would afford to eat and pay rent.  This is not the place to skimp on salaries.

Then there is the dilemma over finding a good editor.  With desktop editing becoming so commonplace, fewer people want to do this job.  (Is there longevity?)  But there is an art to good editing. All you have to do is watch a newscast full of generic video to understand that.  If you want to raise ratings, one of the easiest ways, is matching video to the copy your anchors read.  It sounds beyond simplistic.  But so few do it regularly now, it actually is powerful.  Once again I was asked if I knew any good editors. Then, I was told the salary range.  No wonder so many editors are college kids.

My point in all of this?  These newsroom workhorses really make or break the quality of a station’s product.  But business offices, number crunchers and frankly many newsroom managers do not get it.  That is until they end up with a bad seed in one of these positions.  If you have a great sat truck operator, director or editor, show them respect, often.  Treat them right because they are truly rare and precious assets.

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