anchoring – Page 6 – Survive Your Job In Television News

What’s with the question? Make sure there’s an answer.

We recently got a Tweet from a frustrated journalist who had just watched a live shot from another station in another market. In that live shot the anchor asked a question to the reporter, and the question was not answered until the tag. The story came across as oversold and uncomfortable.

Sound familiar? The flow from anchor intro, to reporter live shot, to pkg, to live tag, to anchor tag is delicate to begin with. Then a whole bunch of writers step in, each with their own voice and tweak. The finished product often becomes forced and everyone looks uncomfortable or worse yet, detached from the information described. Then comes the big kicker: The consultant comes to town and tells the ND that the field crews and anchor desk must interact and seem engaged with each other. So what is management’s solution? Require anchors to ask reporters a question going into live shots. Then comes situations like the one at the start of this article. But it doesn’t have to be that way. There are solutions.

First, the one question you never want to ask: “Joe are you live at the scene now?” Before you chuckle and roll your eyes, I lost count of how many times I had to copy edit that type of pitch question out of intros. It was constant, in every market size. Also, make sure the reporter knows the question is coming and what it is. That way the reporter doesn’t seem clueless. Remember, IFB can and does go in and out, you want the live shot to start out smoothly. The reason managers ask you to use a question in the pitch line is to make the interaction between the anchor and reporter seem like a conversation. When you think about it, most conversations do begin with a question and an answer. The person answering expands on the answer then, asks another question to move the conversation along.

With that in mind, here are some techniques to keep anchor questions required in the intro from seeming forced:

Reference live surroundings in the question
Provide perspective through the question
Write what a viewer ask

Now let’s delve deeper, so these are clear. Remember this exercise is supposed to help the anchor and reporter talk with each other, instead of at each other. It is one of the many ways you create flow within a newscast. So when writing the question in the pitch line, a natural way to transition is to ask about why the reporter is live at a particular place. Things like, “Joe can you walk us through the situation where you are?” makes the anchor seem authoritative and the reporter seem like an expert eyewitness. Another way to reference live surroundings is to give anchors the freedom to know they can ask about what they see in the live picture with the reporter. This is effective during fires, standoffs, fairs, holiday parties, political events… you get the idea. You can also have the reporter tell the producer if something interesting is going on, right before taking the shot. Then the anchor can ad lib with that information. Something like, “Joe, we’re hearing another fire truck just arrived, where is it and why was it called in?” If the live surroundings are stagnant (which is often the case) you can have the anchor ask something informative about the area like, “Joe, that’s usually a quiet neighborhood how are families there reacting to this situation?” All of these scenarios give the reporter a reason to reference why he/she is live. That is part of the natural flow of a conversation. Think of it like this, if you bump into a friend at the store, you often say “Hey, what are you shopping for today?” The person answers usually by pointing to the aisle he/she either just went down or will head down next. The key for this type of pitch question is to transition to what is immediately next in the live report.

Now, let’s talk about using questions for perspective. This is where pitch questions can often go wrong, like the scenario at the beginning of this article. You must ask a question that provides an immediate answer. No waiting until the package or tag. If your reporter is at a boring scene and is doing a story that’s been done over and over, use the pitch question to help show what’s new. Use something like, “Joe, before we were told the tax cut would be small, why is it possibly going up now?” Or “Last night we were told this was an accident, why are investigators calling it intentional now?” You are showing that the anchor remembers what he/she tells people and that there is something new. Again, before you snicker, sit down and watch a newscast. It is excruciating how often anchor intros are written in ways that make the anchor seems clueless about the subject, especially when it’s an ongoing story. The cheap copout way to write an intro is to fake that the subject is new by providing no perspective. If you are struggling with ways to justify why this information is being given to the viewer again, let the anchor be the antagonist of sorts and ask that very thing of the reporter. “Joe, we’ve been talking about this political issue for a week, why do families need to hear about it tonight?” That’s a natural question someone probably asked in the editorial meeting when you decided to cover the story. So let the anchor ask it of the reporter in the intro.

Which leads to the kinds of questions viewers would ask: Put the viewer benefit, front and center. (If you don’t know what viewer benefit means read “What’s in it for me.”) Now consider this: Anchors are considered the voice of the audience. They are the people who can ask what viewers want to know, but don’t have the means to ask. Use that connection between anchor and audience to craft questions to the reporter. Let your anchor be gutsy with questions like, “Joe, a lot of people think this tax cut is a joke, is it?” Or “Joe, does this really mean (star player) is walking away from the team?” Or “Joe, there have been a lot of break-ins in this area lately, what makes this one different?” Again, think about bumping into a friend and briefly catching up. Most of us have similar things to say each time, so our friend prods with questions to see if there are any changes. People expect to hear some of the same information, but appreciate anchors asking what is different.

Finally, understand that questions can be a crutch. It is such a common technique, that it can be over used. But if done correctly, it will not seem forced. Remember, asking questions is human nature. So don’t fear questions, just make sure the reporter gets to the answer right away.

Taking ownership, from the first line of the anchor intro

Reporters, I know this is a big pet peeve. The producer writes the anchor intro or rewrites it and steals all of your thunder, just gives away the big surprise or the really good stuff in your package. That’s why I am writing this article my friends. Good storytelling begins with the first line of the anchor intro and ends with the last line in the anchor tag. Notice, I did not say package. I did not say reporter track. I did not even say live shot. It all begins with the anchor intro.

This is an important concept for both reporters and producers to understand and take seriously. Crafting a story begins with the anchor’s ability to make the viewer want to hear it. Then the reporter’s video, information and hopefully a surprise element or two (or three, four and five!) will keep the viewer engaged. The tag line should satisfy the viewer that you (as in the team) truly spelled out the entire story to the best of your ability at the time. Executing this way enhances the credibility of everyone involved and makes viewers trust the whole news team more.

So let’s talk anchor intros and storytelling. First I have to point out what NOT to do. Say the reporter is at a hit and run. The typical way to pitch to the reporter is to have the anchor give a rundown of what happened, then go the reporter with what happened. Something like: “Tonight investigators are trying to find a driver involved in a hit and run. Two women were struck (please don’t say and are fighting for their lives FYI) and traffic is still at a standstill while police piece it all together. Here’s reporter at the scene.” Then the reporter stands there looking frustrated and repeats the same information, because it just happened and there’s nothing else to explain yet. In this scenario you just spit out a bunch of facts. The anchors stole the thunder from the reporter on the scene by stating everything relevant before the reporter that’s standing there got a chance. The viewer notices you are being redundant and wonders why the anchors and the reporter didn’t talk to each other before the newscast came on the air. Yes, viewers really do catch this sort of thing. They may not be able to spell it out as clearly as I just did, but they are great at getting the point across another way, clicking onto another channel. You become too repetitive. The remote is too easy to click. Never forget that.

So what do you do instead? Give the anchors a chance to interact with the reporter (we will call him Bob) from the start. In this breaking news situation the anchor would say something like: “We want to check in with Bob right away for you. That’s because he’s on First Street in Typical City where some women were hit by a car. (take double boxes here) Bob, you just told me police are there looking for the driver. So what do witnesses say happened?”

This gives Bob a chance to tell a story even with just basic facts. He can walk around the scene and point out anything interesting, and stay engaged with the anchors. In breaking situations like this, I often had my director keep double boxes handy in case my anchors came up with a question during the live shot. This way I had the option to take the boxes and have the anchor ask the reporter for clarification etc., and stay engaged.

Now let’s move from story telling, breaking news anchor intro’s to planned out live shots with a package. The kind you have time to finesse. First, understand, as an EP I usually required reporters to turn in anchor intros before getting script approval for their live shots and/or pkgs. Tags were due right then and there as well, unless the reporter was waiting on a specific fact. In that case I asked for an outline of the tag. Why require an anchor intro with the script? It forced the reporter to segment out the information. It helped the entire segment, from anchor pitch, to live intro to pkg to live tag, to anchor wrap up, all flow better. It helped avoid the situation above. Again, so we are clear, that scenario was: Anchor intro gives away all the facts, then the reporter repeats, then the tag repeats again. So reporters, how do you write the anchor intro? You pick out the headline, the what’s in it for me or “WIFM” (if you don’t know what that means read “What is viewer benefit really” first.) Before you fuss that this is giving the story away, hear me out. That is NOT your surprise. The “WIFM” is the hook that will make your viewer want to watch your piece. It is the connector. That means your package needs a human element and ah-ha moment and/or a surprise to live up to the viewer’s expectation. If you need help with those elements read “Storytelling on a dime.”

Producers, do not write anchor intros unless it’s the lead story of the newscast or breaking news. (By that I mean it happened so late your crew will be getting on the scene during your show, or shortly before.) Yes, you can copy edit the anchor intros for time and to make sure the sell is in the intro. If a reporter hands you a 30 second intro with sloppy writing and no WIFM make the reporter rewrite. Remember, this anchor intro exercise helps the reporter break down the facts into sections so they are not: (a) just repeated over and over until the viewer is screaming “Enough I get it move on!” to the television screen. Or (b) so wishy washy the anchors seem clueless and uninformed. Remember, hardworking reporter, you do not get dibs on all the facts. You must share.

This sharing is especially true if you’re discussing the lead story. I used to let the reporter I had tagged as the lead know as soon as I could. This meant we would write the anchor intro together. Yes, we would actually sit on the phone and hash it out. Why? I needed the copy to be compelling and accurate. I needed to make sure that the anchors were able to set the tone for the newscast authoritatively and effectively. I also wanted the reporter to really shine. We had to do that as a team, from the anchor intro on. Yes, that meant my lead package elements were often hashed out earlier than the other stories in the newscast, unless the facts were late breaking. But even with late turning stories, the reporter knew what the sell was going to be in the anchor intro, so he/she could flow easily to the next fact in the story before air.

Now let’s talk anchor intro rewrites. Producers, you cannot just copy edit the anchor intro, change the essence of it, switch the pitch line and not inform the reporter. Simply put, that’s unacceptable. If you do this, the reporter will (a) stop giving you anchor intros at all (b) call the EP or AND and pitch a fit about you or (c) be caught off guard when you go to him/her and seem uncomfortable. Treat the anchor intro with a lot of care. If you cannot wait for a rewrite from the reporter, copy edit then call and read the reporter what you wrote. Make sure you are not stealing any thunder. Try not to change the essence of the copy. Your job is to make the anchors and reporters look like a cohesive unit, not two independent entities that happen to come back to back and talk about the same subject.

Which leads to my final point about why reporters should always begin their stories by writing anchor intros: It forces you to talk with your copy editor during the day. You have a responsibility to make sure your idea of the sell for your package jibes with the ideas of the producers, managers and the promotions writers. Good story telling involves solid sells. You cannot story tell if you have no point. The point of the piece is what the anchors need to allude to in the anchor intro. The promotion is just as crucial and the point of the piece is what is promoted. You do not want promotions to air a tease that is way off base. It makes all of you look bad. Calling in to the producer or a manager with an outline of your piece, including the anchor intro, will prevent miscommunication. It will make your life easier 90 percent of the time. It is a true mark of taking ownership and telling good stories.

Shine Bright: How anchors can gain respect and allies with the news staff.

may be the managers of shows, but anchors are viewed as the leaders. How you carry yourself and treat those around you carries a tremendous amount of weight. When I started in the business a lot of anchors could be condescending and made it clear they had it better (and were better) than anyone else. That changed over the years as more people wanted to get TV jobs, the trend became having younger anchors on television, then the economy crashed. Salaries for anchors went down. Now anchors are not considered the “gods of the newsroom” as much anymore on many levels. But, anchors, do not underestimate your influence.

Over the years I watched many extremely talented anchors roll up their sleeves and take on more and more responsibilities. Now promoting the station through social media is a huge task. Many anchors work with local newspapers, magazines and/or radio stations to increase the station’s exposure. Anchors are truly taking on more than a figurative leadership role. They truly are out there every day working their tails off to prove their station is worth watching.

With that kind of pressure, can come hot tempers. I saw an increase in frustrated anchors complaining on set about bad writing, a bad camera cue, even openly criticizing management during commercial breaks. Some anchors started coming into work late because they didn’t appreciate the longer hours. Some snuck out for long meal breaks bragging management is too disorganized to notice. Quick heads up: Management hears! Your coworkers are the ones turning you in. There is a growing desire to see everyone working hard for their paychecks. And this might surprise you, but anchors are often held in the same regard as management itself. Sometimes the expectation for anchors is not fair. There are elements to the performance part of their jobs other news positions cannot relate to. Still, acting like a diva in these economic times would be the worst thing for an anchor right now.

So how do you win over the news staff without burning yourself out before you step on the set? The top thing, cheerlead. Remember, leaders are the people you come to for advice and support. Be the supportive ear as much as you can for the entire staff.

This may sound silly, but it is very effective. Show appreciation with simple gestures like an email saying “Thanks for the hard work this week.” when you know everyone really went through the grinder. If a reporter did a great job on a story, send a quick text complimenting the work. At the end of a sweeps period, that was intense, bring in donuts. Treats like food go a long way toward winning friends and influencing news people. These gestures are so rare, they are really relished. It shows you understand everyone grinds all day and you appreciate their blood, sweat and tears. Remember, you are often lumped in as a type of management by the staff. It comes with the leadership element of your job.

Finally avoid the long breaks and coming in late for the weekend shift because you think management won’t know anyway. Get to work a few minutes early, smile on your face and be excited about the day. If you hear grumbling remind everyone things will work out. This kind of role model is rare in news. It is needed. You will win allies. Maybe a whole newsroom’s worth all watching your back in return.

The sky is falling, everyone stay calm! How to take control when everyone else is losing it.

Recently, we published an article called Your Producer Voice written by an anchor to explain how crucial it is for producers to stay calm in the booth, especially when talking in IFBs. Anchors simply need producers to calmly explain what needs to happen during newscasts, so the anchor can calmly execute the plan on live television. Problem is, many producers really struggle with how to stay calm when things are falling apart and/or the boss is breathing down your neck.

So here’s how to control your voice, even when you are not in control.

Have a plan
Boil the plan down
Restrict who is in your booth
Trust your director

You cannot walk into the booth for a newscast without a plan, period. Yes, things will blow up even if you have plan. No, your plan cannot be to just watch the rundown play out and hope you time the show correctly. When I say you must have a plan, I mean you have scenarios in your head to fix many common issues. These include, reporters not making slot, a reporter not turning in scripts and their live shot dying, the computer freezing up and your video doesn’t roll, the meteorologist running long, expert interview and/or reporter doesn’t get into position for newsroom shot in time. As a producer you are paid to know what potential pitfalls you will face each day. The ones listed above are super common. When you are calm, think of go to plans for these scenarios, so if one happens you have an automatic fix.

Now let’s talk breakers during the show. Breaking news is even a bit formulaic when you really think about it. You will execute one of these scenarios:

1) Breaker information comes in, anchor reads copy (or adlibs-if that’s person’s strength) and you will move on.

2) Breaker information comes in with a graphic, anchor will voice over.

3) Breaker is live picture anchor voices over.

4) Breaker is live shot, anchor pitches to live crew.

5) Breaker is reporter live with vo or vosot, anchor pitches, reporter voices over the video and possibly pitches to sound.

Have dummy scripts for these scenarios that your studio crew is familiar with. I am not saying you have to format everything. If your anchors are great ad libbers, you would put a few facts in the script for prompter if you want (see See It Rather Than Say It, remember anchors are often primarily visual and need to see what’s going on). The point is, make it crystal clear how you will format these scenarios so you aren’t getting questions like, “Now should I start the pitch, then let so and so take it from there?” “Will there be double boxes and an animation?” This is crucial if you are a new producer learning the ropes at a station. Do not mess with 2 anchor pitches and creative ways to wrap up the coverage. Keep it simple and make sure your director and anchors know your plan before there is breaking news to deal with. The dummy scripts help. These “go to” formatting scripts eliminate most of the questions the anchors, director and production crew would have. This is part of learning what your crews needs are so you can execute quickly. The more you all understand each other, the more you, as the producer, will eventually be able to change things up. Whenever I started a new producing job, I did these type of backup scripts initially so my studio crew knew my expectations. (see Right Hand Meet Your Left.)

Having clear cut breaking news templates your studio crew can count on is the first part of boiling down your plan. Now let’s talk about how you will deliver the message. You need to know exactly what you are going to say to your anchors and director before you say it. You need a clear cut order of who you will tell first. As a rule of thumb, the director is told first so she/he can do what is needed to get the information on the air. This is especially true if you are taking a graphic or a live shot. The director will need to talk with several people to pull this off cleanly on air. Now you will run into issues with the production crew “tipping off” your anchors unless you make it crystal clear to your director that only you tell anchors about breakers. The studio crew is not trying to screw you. They often just get anxious. Let the director take ownership of them, and make sure they know you are the only one talking to the anchors about a new breaker.

When you tell your anchor, make sure he/she isn’t reading copy at the time unless it is so huge, that it absolutely cannot wait. Anchors need to concentrate while on the air. During commercial breaks they are trying to read ahead, get their bearings, and pump up their energy for the next block. Every word you say to them counts. Do not use throwaways. Your goal is to give them 1 sentence commands when making changes. Examples for common issues are: “Wx long, wrap quick,” “Wrong vid, apologize,” “Shot died, stretch.” “Video not coming.” “Go to teases (page number) now.” You can get into the why in the discrep meeting after the show. After these breakers and last minute changes happen, have conversations in debrief meetings (see Anchor’s Away: How to Handle A Combative Anchor. ) so these key players know how you think. This also helps you see if you are giving them information effectively and succinctly.

The next piece of advice can sometimes be tricky, but will make a world of difference for you to stay calm and in control in the booth. I had a rule from my second producing job on, that no one came into “my booth” (yes I did phrase it that way) except one immediate supervisor. If my supervisor was a screamer, I went to the ND and said someone else would have to come in or that supervisor had to call me in the booth only. No more in the booth privileges. Yes, I occasionally ticked off a manager for a short time. Then a big breaker came and the show executed smoothly, and I got what I wanted. I also threw people out of “my booth” if they were interrupting. I had a production manager that hated me for it at one station. Too bad! The newscast comes first. That was my mantra and you can tell from my writing I did not compromise on this. Most well run newsrooms have this rule in place already. If you are in a newsroom where multiple managers wander into the booth during shows all the time, ask the ND if you can have one designated manager coming in or at least a rule where only one manager at a time comes in so you can focus. When managers come into the booth, the production crew defers to the manager, and it makes it much harder for you and the director to execute quick commands. Most managers will understand this and that this request isn’t just you being a control freak. Your director needs the number of people in the booth limited as well. People tend to bug the director even more than you when, frankly, the director is busier than you are during most of the newscast. Your director will appreciate you making this request as well.

Trusting your director is also a key element to staying calm in the booth. Many times I had managers coming in during huge breakers and fighting about what live picture to take or various philosophical issues. I would try and ignore, but often wound up caught in the middle, before I could send them into the hallway to have their debates. In these cases time and time again my director took over and saved the newscast. I trusted my director to know how I would phrase things like “go to break,” or “live pic next” and I let the director run with it. I had to. My bosses got in the way. Trusting your director also is a benefit when you are dealing with smaller level changes like floating a story or popping in a quick breaker. My rule of thumb again was tell the director first, then let him/her tell the production crew while I told the anchors. This means I used my headset to talk to director only a lot. Calm voice, to help the other calm leader in the room take control as well. Too often I saw producers feel the need to use the “all call” button for every change in the newscast. This button should only be for huge breakers where you have to get on the air immediately. And you should have conversations ahead of time so everyone knows if you use “all call,” it’s a big deal, no questions asked.

If you still think that anchors or directors are whiney about you, the producer, staying calm and in control, consider this: How many news people have you seen lose their cool during crisis situations in the newsroom or in the field? Do you respect those people? Chances are you don’t. Losing your temper is a sign you are in over your head and you will lose respect. You will get people on the news and production staff questioning everything you try and do during a live newscast. You must lead authoritatively during a live show. When you make mistakes, and we all do, take ownership and keep calm. You will win over a staff of people who will count on your calm direction, when the sky is falling.